Terms and Conditions

Classes

The following policies are in the interests of all participants and their dogs and by registering for a class with Lead & Listen you agree to the following:

  1. Please contact us before enrolling if your dog has aggression issues. Dogs that have aggression and fear concerns will need one on one intervention before enrolling in a group class environment.
  2. Keep your dog close to you and under control at all times.
  3. Dogs are to be kept on a lead unless instructed otherwise during a training exercise.
  4. Do not allow your dog to approach other dogs. Despite the need for owners to socialise their dogs, a strange dog approaching a sensitive dog can cause them to show aggression as a defence strategy.
  5. Lead & Listen have the right to remove a dog and owner from the class (without a refund) if they feel the dog’s behaviour is not managed adequately by the owner and is therefore putting the other participants at risk.
  6. Please encourage your dogs to relieve themselves before class.
  7. Should a dog relieve themselves before or during class, anywhere in or outside the training area, the owner will need to clean up and dispose of the waste in a suitable bin.
  8. All dogs should be fully protected by vaccination before attending classes.
  9. Do not bring a sick dog or a bitch in seasons to class. We encourage you to still attend on your own as most of the learning can be done without the dog present.
  10. Harsh handling is strongly discouraged. If it continues after an initial warning, the dog and owner will be asked to leave (without a refund).
  11. The dog and any other person that is brought to class is the owner’s sole responsibility.
  12. Lead & Listen cannot accept responsibility of any injury, loss or damage to person or property that occurs whilst attending a class.
  13. Children are welcome and encouraged but they cannot attend on their own (without adult supervision) if under 18 years old.
  14. To secure your booking, your registration form and payment will need to have been received at least one week before course start date. Payment can be made by cheque or bank transfer (details on registration form).
  15. Refunds cannot be given after the course has started. One week before course start date refunds are only available in exceptional circumstances (as decided by Lead & Listen).

One-to-one

Please read the Classes section above and in addition note that:

  1. Payment will be due in cash or by cheque at the end of your session unless otherwise agreed. If you prefer to pay by bank transfer, your payment should be received by the start of your session.
  2. Should you be running late, please inform us of your delay if possible. It may still be feasible to run the session, although your session may not be extended beyond your booked slot.
  3. If for any reason you need to cancel your one-to-one, please contact us as soon as you know, so we can offer your slot to another client. Cancellations made with less than 24 hours notice will still incur the full fee.

Workshops

For events with dogs, please also read the ‘Classes’ section above and note any additional or different requirements in the event description.

With your booking you agree to the following:

  1. Workshops involve further planning, deposits and other commitments from our side to secure venues, equipment and hosted speakers, therefore, in order to secure your place, we require payment in full at time of booking.
  2. Lead & Listen and its associated events management company, Enjoy Your Dog, will use a secure payment method where online payment options are given. No full card numbers will be stored at our end.
  3. Your place is yours only and you will not be able to bring a friend or family member to workshops. However, should you be unable to attend an event you have already booked, you can offer your place to somebody else suitable, as long as you inform us of their name and contact details and we receive their confirmation.
  4. Refunds:
    75% of fees paid six or more months prior to the event,
    50% of fees paid between six and three months prior,
    No refund less than three months prior to the event.
  5. If we cancel a workshop due to circumstances beyond our control (weather, not enough participants, speaker’s illness etc.) a full refund will be issued, less applicable payment processing fees charged by the third party payment handling provider.
  6. While we carefully select guest speakers to offer you an interesting and varied workshop schedule, we ultimately have no control over their workshop content and cannot be held liable for opinions they express. Since it is the speaker who provides any marketing text to promote a workshop, any complaint should be made to them directly.

Additional Information

Lead & Listen may take photos or videos for social media, advertising or instructional use (which in some cases may be part of the learning event itself). We also like to close our workshops with a group photo in which we hope to see you. If you do not wish to appear in photos or videos at all, please let us know at the beginning of an event.